Our Refund Policy – Ktown Auto Parts (USA)

At Ktown Auto Parts, we understand that purchasing vehicle parts online requires confidence and clarity. Because automotive components—especially generation-specific parts—must match precise fitment standards, we’ve created a clear, fair, and customer-focused Refund Policy to protect your purchase while maintaining product integrity.

This policy applies to all orders shipped within the United States.

1. 30-Day Return Window

You may request a return within 30 calendar days of receiving your order.

To qualify for a refund:

  • The item must be unused, uninstalled, and unmodified

  • The product must be returned in original packaging

  • All hardware, instructions, tags, and accessories must be included

  • The item must not show signs of wear, mounting, or installation

Returns requested after 30 days may be denied or subject to store credit approval.

2. Fitment Responsibility & Generation Accuracy

Because Corvette parts vary significantly between generations—including:

  • Chevrolet Corvette C1

  • Chevrolet Corvette C2

  • Chevrolet Corvette C3

  • Chevrolet Corvette C4

  • Chevrolet Corvette C5

  • Chevrolet Corvette C6

  • Chevrolet Corvette C7

  • Chevrolet Corvette C8

Customers are responsible for verifying correct year and generation before ordering.

If a return is requested due to incorrect year selection:

  • The item must meet return condition requirements.

  • Original shipping fees are non-refundable.

  • Return shipping costs are the customer’s responsibility.

We strongly recommend confirming fitment before purchasing.

3. Non-Returnable & Final Sale Items

The following items are not eligible for return or refund:

  • Electrical components once installed

  • Custom-painted or special-order parts

  • Clearance or final sale items

  • Installed gaskets, seals, or fluids

  • Opened tuning devices or ECU-related products

These items are final sale due to safety, calibration, and contamination standards.

4. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item

  • A defective part

  • The wrong product

You must contact us within 5 business days of delivery.

Please provide:

  • Order number

  • Clear photos of packaging and product

  • Description of the issue

Once approved:

  • We will provide a prepaid return label (if applicable).

  • Replacement or refund will be processed after inspection.

  • Shipping fees may be reimbursed for confirmed errors on our part.

5. Refund Processing Timeline

After we receive and inspect your return:

  • Refunds are approved within 3–5 business days.

  • Funds are issued to the original payment method.

  • Banks may take 5–10 additional business days to post funds.

Shipping charges are non-refundable unless the return is due to our error.

6. Restocking Fees

A restocking fee of up to 15% may apply if:

  • The item is returned without original packaging.

  • The product shows handling wear.

  • The order was canceled after fulfillment processing.

No restocking fee applies to defective or incorrectly shipped items.

7. Order Cancellations

Orders may be canceled before shipment. Once shipped, the order must follow the standard return process.

Special-order items cannot be canceled once processing begins.

8. Exchanges

We do not process direct exchanges. If you need a different part:

  1. Submit a return request.

  2. Place a new order for the correct item.

This ensures faster processing and availability.

9. Return Authorization Required (RMA)

All returns require a Return Merchandise Authorization (RMA) number.

Returns sent without prior authorization may be refused.

Refund Policy FAQ

1. How long do I have to return a part?

You have 30 days from delivery to request a return.

2. Can I return a part after installing it?

No. Installed or used parts are not eligible for refund.

3. What if I ordered the wrong Corvette generation?

You may return the unused item within 30 days. Return shipping is your responsibility.

4. Are shipping fees refundable?

Shipping fees are non-refundable unless we shipped the wrong or defective item.

5. How long does it take to get my refund?

Refunds are processed within 3–5 business days after inspection. Bank processing times vary.

6. What if my item arrives damaged?

Contact us within 5 business days with photos. We will review and arrange a solution.

7. Do you charge restocking fees?

Up to 15% may apply depending on condition and packaging.

8. Can I cancel my order after placing it?

Yes, if it has not shipped. Once shipped, you must follow the return process.

9. Do custom or painted parts qualify for refunds?

No. Custom and special-order items are final sale.

10. What if my refund is delayed?

Check with your bank first. If more than 10 business days have passed after confirmation, contact our support team.

Our Commitment

Ktown Auto Parts is committed to delivering accurate fitment, quality parts, and transparent service to Corvette owners across the USA. Our refund policy is designed to protect both our customers and the integrity of high-performance automotive components.

If you have questions before ordering, we encourage you to contact our support team to ensure the correct year and generation selection—helping you avoid unnecessary returns and delays.